From June 28 to June 30, 2018, the 17th Beijing International Consumer Electronics Exposition (CEE 2018) was held in Beijing Yizhuang International Convention and Exhibition Center. As the annual exhibition of consumer electronics technology, it brings together many manufacturers from intelligent hardware, intelligent life, AR / VR, service robot, intelligent driving and cloud computing Internet of things.
Fengxiu technology, a smart terminal after-sales service brand of Shunfeng, has appeared in the CEE 2018 brand hall with "multi industry, multi category" after-sales solutions.
In the era of economic transformation and industrial cross integration and upgrading, more and more enterprises gradually realize that: product sales to customers is no longer the end of the supply chain, and service-oriented becomes another important factor of performance growth. The rise of a large number of intelligent terminal enterprises naturally promotes the prosperity of after-sales service market.
Shunfeng fengxiu is fully aware of the importance of after-sales service to create value, and is committed to providing one-stop after-sales landing solutions in a network and scale "logistics + after-sales" mode, to meet the after-sales needs of manufacturers in a targeted and efficient manner, and to reduce the operating costs of manufacturers.
New integration of logistics and after sales
By integrating "logistics center" + "after sales center", SF fengxiu integrates receipt, storage, inspection, return, maintenance and distribution. At the same time, relying on the advantages of Shunfeng's nationwide distribution network and reverse logistics, the after-sales service network can be expanded to the third, fourth and fifth tier cities and below, and the timeliness of post repair can be greatly improved, so as to realize the 24-hour and 48 hour whole process post repair efficiency in the same city and province.
Professional ability is trusted by customers. At present, SF fengxiu has served 75% of 3C famous brands, including Huawei, Xiaomi, Samsung, Meizu, Meitu, hammer, keworth, Evolver robot, ASUS, Dahua, tangmao, China Mobile, etc. Fengxiu not only expands the after-sales service coverage of the enterprise, but also reduces the cost of spare parts, reduces the complexity of management, improves the efficiency of after-sales service and improves the brand preference of the manufacturer. Overall, fengxiu can save about 1 / 3 of the after-sales cost for the partners and achieve 95% of the after-sales satisfaction.
Full proprietary mode, professional, efficient and safe
Shunfeng fengxiu has built seven large-scale professional maintenance centers in Beijing, Shanghai, Shenzhen, Guangzhou, Wuhan, Chengdu and Hong Kong, with a total area of more than 10000 square meters. It has passed the ISO 9001 quality system certification, and its business scope covers the whole country. At the same time, as of today, the door-to-door repair business of Shunfeng fengxiu has expanded to 28 cities and established more than 1000 own engineer service teams. Dedicated to provide users with professional, efficient and safe one-stop after-sales service, to win more consumer recognition for brand business.
Sharing and customization
The new consumption era will create a new business model. In the hot era of sharing economy, fengxiu seeks to reconstruct and empower the after-sales market in the mode of "sharing".
With the idea of sharing economy, we can provide customized after-sales industry solutions for different industries and categories. At present, fengxiu has been involved in mobile phones, UAVs, smart watches, laptops, sweeping robots, educational robots, security cameras and other after-sales services. We have also gradually extended our successful experience to new energy, home appliances, smart home and other new industries, and customized and matched solutions for the specialized after-sales industry.